Davis & Garratt Insurance: helping clients resolve issues

Davis & Garratt Insurance was founded in 2007 in Fayetteville, when Drew Bradley partnered with  Gary Jech to start the business. Davis & Garratt now employs ten in the new Fayetteville office on N. Bellafont Boulevard.

When it comes to offering insurance, Davis & Garratt runs the gamut, specializing in everything from personal lines, to commercial lines, to life insurance. Drew credits the success of his 14-year business to his employees.

Even an insurance company of seasoned professionals can still face challenges. “A lot of the challenges we face are not created by employees or clients. It is mainly challenges that are created from the carriers that insurance agencies use. Insurance has changed over the years in what information is collected before, during and after accounts come into our office,” Drew says.  

At Davis & Garratt, they have been able to overcome them by staying knowledgeable on the various carriers and also the clients they represent. “The more you know about your client, the more you are able to help them out,” he explains.

In terms of measuring success, every business owner views it a little differently. For Drew, it’s overall happiness of the employees. “It starts with the employees; the team,” he says. He asks himself daily, “Do they truly like and enjoy what they are doing? If they are happy with what they do, they tend to treat the client in a great manner, and it trickles down from there. If you aren’t happy, you are not going to treat the client well.”

The most rewarding thing about his business, to Drew, is helping clients resolve issues. “Being able to help your client with any issues, whether it’s getting a policy in place that another agency couldn’t help with, or working through a claim situation that needs resolved,” he notes. “We are in the business of helping people and when you know you have accomplished that, it can be very rewarding.”

Of course, the pandemic has caused many businesses their share of problems. “The pandemic has really changed the face to face transactions that insurance used to be,” Drew says. “It was always nice to be able to go to your client’s office or have them come to you for quick meetings. We have really been able to take ideas from our employees on how to better digitally interact with clients and business and smoothly transition to doing business virtually instead of face to face.”  

Drew enjoys running his business here in NWA because “It’s filled with tons of very great and innovative businesses,” he points out. “The number one thing we have learned is if you do a good job and work hard in this industry, the community as a whole will send and refer their friends and family to your business to be taken care of.”

 

Davis & Garratt Insurance Group

3790 N. Bellafont Blvd., Suite 1

Fayetteville, AR 72703



This article was presented and sponsored by Davis & Garratt Insurance. For more information, go to dgins.com

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