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Walmart trying out Tech Services Bars

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October 14, 2020 By Serenah McKay

Walmart Inc. is trying a tech support program to help customers with their electronic devices both in stores and in their homes, much like Best Buy's Geek Squad and Apple's Genius Bars.

Walmart has set up Tech Services Bars in the electronics departments of its Elm Springs Road Supercenter in Springdale as well as four in the Dallas area, a Walmart spokeswoman said Monday. The company plans to expand the service to 50 stores by mid-2021, she said.

Customers are welcome to take their devices to the Tech Services Bar for troubleshooting, the spokeswoman said. Services include round-the-clock tech support plans, in-store cellphone and tablet repair and computer and tablet setup.

Tech Services Bar staffers will also help customers find products and services that best suit their needs, the spokeswoman said.

In-home help includes smart home installations, Wi-Fi setup, TV mounting and remote setup services.

According to the Dallas Morning News, New York firm True Network Solutions will provide staff for Walmart's Tech Services Bar.


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